10 results found for the tag #after sale
Need The customer needed to commission a new petrochemical plant quickly, with the hydraulic power unit playing a key role in the start-up. What Hydroservice developed Hydroservice managed design, production and commissioning, providing on-site technical support throughout the start-up phase. Result Successful commissioning, completed on schedule, allowing production to begin without delays.
Need The customer needed to operate multiple emergency shutdown valves while minimizing the number of hydraulic units installed. What Hydroservice developed Hydroservice designed and tested a single hydraulic power unit able to control the entire valve system. Result A ready-to-use solution fully compliant with project specifications and supported during commissioning.
Need The customer required two self-contained hydraulic units to ensure reliable valve operation in an underground crude oil storage facility. What Hydroservice developed Hydroservice designed stand-alone HPUs with dedicated energy storage and monitoring systems for maximum reliability. Result Guaranteed actuator operation under all conditions and enhanced system reliability.
28/01/2021 • News
From today, our service makes use of remote assistance with smart glasses, to offer customers our quality maintenance in ever shorter resolution times, improving after-sales service. The technicians in the field can now receive immediate support from our team who, remotely, is able to support them in real time through voice commands and visual instructions integrated with the images of the reality on which the technician himself is working. This allows us to exponentially increase the level of competence we bring to the field, and to reduce the response times, to be ever closer to the needs of our customers.
01/07/2025 • News
Hydroservice, always committed to innovation and the highest standards of efficiency, has developed an advanced after-sales support system designed to provide customers with immediate, accurate, and personalized assistance. At the core of this innovation is a smart QR-Code, applied directly to the hydraulic system. QR-Code: Direct Access to the Hydroservice World Upon delivery of the system, Hydroservice applies a unique QR-Code label to each control unit. With a simple action — scanning the code using a smartphone or tablet — operators can access a comprehensive digital platform offering a range of functions: Instant access to technical documentation: user manuals, maintenance guides, functional diagrams, layouts, and other customized resources. Identification of system components and spare parts. Direct access to the Hydroservice E-SHOP, enabling quick purchase of original spare parts or submission of personalized quote requests. Technical support requests, including system traceability and automatic transmission of relevant data to the Hydroservice technical team.
Engineering
Through a dedicated web app linked to the system's QR code, Hydroservice enables customers to quickly access technical documentation, diagrams, system references and the list of components used, already in compliance with the requirements of Regulation (EU) 2023/1230.The platform simplifies access to information, supports maintenance activities and allows users to request technical assistance, dedicated quotations and, where available, order certain components directly online. QR code access Each system is provided with a dedicated identification QR code, applied to its data plate, for immediate access to the specific technical information of the system in question. Technical documentation Diagrams, manuals, references and project data are organised in a digital environment accessible to the customer. Components and spare parts Users can request technical support or a dedicated quotation for supplies, spare parts and service activities.
Service
A team with decades of experience in hydraulics, ready to support customers from commissioning through routine and extraordinary maintenance — in Italy and Abroad. We offer remote consulting and on-site assistance, with fast response times and one goal: preventing downtime and ensuring the continuous operation of system.
Service
We provide our customers with structured, ongoing support, combining specialized technical expertise with advanced digital tools to ensure the efficiency and operational continuity of their systems.
Service
Through continuous monitoring of data from smart sensors, we detect anomalies in advance and act before they become a problem, wherever your system is located.
Service
We supply original spare parts, manage technical updates and support our customers through every need that arises over time, with processes coordinated through the ERP system to ensure accurate response times and full traceability.
