13 results found for the tag #customer support
The Hydroservice Mobile Central represents a practical and innovative solution for the movement of actuators and the testing of static pressure hydraulic services. Designed to offer reliable performance and operational versatility, this control unit meets the needs of various industrial applications.
Need The customer needed to commission a new petrochemical plant quickly, with the hydraulic power unit playing a key role in the start-up. What Hydroservice developed Hydroservice managed design, production and commissioning, providing on-site technical support throughout the start-up phase. Result Successful commissioning, completed on schedule, allowing production to begin without delays.
Need The customer required a single partner to develop the complete hydraulic system for a seismic testing laboratory. What Hydroservice developed Hydroservice supplied the entire hydraulic system, including power unit, energy storage, control and automation. Result A fully operational laboratory delivered on schedule and ready to meet the required testing performance. Grazie! Ecco l'ultima tranche, **case history 21-22**. I contenuti sono stati sintetizzati mantenendo la stessa impostazione delle precedenti.
Need The customer needed a high-performance accumulator system that could be seamlessly integrated into an existing plant. What Hydroservice developed Hydroservice engineered the complete control and management system in close cooperation with the customer. Result A reliable solution that simplified commissioning and accelerated plant start-up.
28/01/2021 • News
From today, our service makes use of remote assistance with smart glasses, to offer customers our quality maintenance in ever shorter resolution times, improving after-sales service. The technicians in the field can now receive immediate support from our team who, remotely, is able to support them in real time through voice commands and visual instructions integrated with the images of the reality on which the technician himself is working. This allows us to exponentially increase the level of competence we bring to the field, and to reduce the response times, to be ever closer to the needs of our customers.
01/07/2025 • News
Hydroservice, always committed to innovation and the highest standards of efficiency, has developed an advanced after-sales support system designed to provide customers with immediate, accurate, and personalized assistance. At the core of this innovation is a smart QR-Code, applied directly to the hydraulic system. QR-Code: Direct Access to the Hydroservice World Upon delivery of the system, Hydroservice applies a unique QR-Code label to each control unit. With a simple action — scanning the code using a smartphone or tablet — operators can access a comprehensive digital platform offering a range of functions: Instant access to technical documentation: user manuals, maintenance guides, functional diagrams, layouts, and other customized resources. Identification of system components and spare parts. Direct access to the Hydroservice E-SHOP, enabling quick purchase of original spare parts or submission of personalized quote requests. Technical support requests, including system traceability and automatic transmission of relevant data to the Hydroservice technical team.
Engineering
We provide expert support at every stage. We transform requirements, application constraints, and technical specifications into hydraulic systems designed for efficiency, reliability, durability, and maintainability.
Engineering
We support the client during the preliminary project phases: requirement analysis, review of specifications, feasibility assessment, evaluation of application constraints, and preliminary solution definition. Requirement analysis We analyze the system's technical needs, operating conditions, and functional objectives, identifying key design constraints from the very early stages. Review of specifications We assist in reviewing technical specifications, verifying the performance, regulatory, documentation, and application requirements demanded by the project. Feasibility assessment We evaluate the solution's feasibility by considering system architecture, components, available space, operating conditions, and safety requirements. Application constraints We examine pressures, flow rates, the operating environment, accessibility, maintenance, and system integration to properly guide design choices.
Engineering
Through a dedicated web app linked to the system's QR code, Hydroservice enables customers to quickly access technical documentation, diagrams, system references and the list of components used, already in compliance with the requirements of Regulation (EU) 2023/1230.The platform simplifies access to information, supports maintenance activities and allows users to request technical assistance, dedicated quotations and, where available, order certain components directly online. QR code access Each system is provided with a dedicated identification QR code, applied to its data plate, for immediate access to the specific technical information of the system in question. Technical documentation Diagrams, manuals, references and project data are organised in a digital environment accessible to the customer. Components and spare parts Users can request technical support or a dedicated quotation for supplies, spare parts and service activities.
Service
A team with decades of experience in hydraulics, ready to support customers from commissioning through routine and extraordinary maintenance — in Italy and Abroad. We offer remote consulting and on-site assistance, with fast response times and one goal: preventing downtime and ensuring the continuous operation of system.
Service
We provide our customers with structured, ongoing support, combining specialized technical expertise with advanced digital tools to ensure the efficiency and operational continuity of their systems.
Service
Through continuous monitoring of data from smart sensors, we detect anomalies in advance and act before they become a problem, wherever your system is located.
Service
We supply original spare parts, manage technical updates and support our customers through every need that arises over time, with processes coordinated through the ERP system to ensure accurate response times and full traceability.
